Jay Coughlan

Programmer and Game Designer

JayCoughlan@protonmail.com

Checkfront



Software Developer

  • Worked on both backend and frontend of our highly available booking platform
  • Part of an Agile team with developers, product managers, and designers to create new features
  • Participated in code reviews with the team to ensure high quality and performant code

Technical Support Analyst Lead

  • Developed and documented TSA processes both with and without external teams
  • Trained customer facing teams on bug ticket creation in Jira and troubleshooting GetYourGuide
  • Facilitated learning and 1-on-1 sessions with TSA team members

Jr QA Automation Developer

  • Worked with development team to provide QA support
  • Developed and supported tools for automating the Zephyr workflow
  • Engaged in deployment responsibilities for nightly deploys

Technical Support Analyst

  • Used advanced troubleshooting and debugging to solve escalated customer issues
  • Provided support and for internal team-members
  • Worked on and published bug fixes in the Checkfront platform

Technical Support Specialist

  • Worked with clients to troubleshoot their system and provide unique recommendations
  • Lead our Internal Documentation Update project on Confluence
  • Used Jira to keep track of system bugs, improvements, and feature requests