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Software Developer

• Worked on both backend and frontend of our highly available booking platform
• Part of an Agile team with developers, product managers, and designers to create new features
• Participated in code reviews with the team to ensure high quality and performant code

Technical Support Analyst Lead

• Developed and documented TSA processes both with and without external teams
• Trained customer facing teams on bug ticket creation in Jira and troubleshooting GetYourGuide
• Facilitated learning and 1-on-1 sessions with TSA team members

Jr QA Automation Developer

• Worked with development team to provide QA support
• Developed and supported tools for automating the Zephyr workflow
• Engaged in deployment responsibilities for nightly deploys

Technical Support Analyst

• Used advanced troubleshooting and debugging to solve escalated customer issues
• Provided support and for internal team-members
• Worked on and published bug fixes in the Checkfront platform

Technical Support Specialist

• Worked with clients to troubleshoot their system and provide unique recommendations
• Lead our Internal Documentation Update project on Confluence
• Used Jira to keep track of system bugs, improvements, and feature requests